Frequently Asked Questions

Before Registration

At the time of registration

After registration


  • How long does it take for me to receive my money after a transaction?

    Once you submit a payment, OroboPay verifies your payment authorization with your bank and then securely submits it to the customer. Most payments are reflected instantly in your account and we will keep you updated on the status of all pending payments.

  • Why did my payment fail?
    • Non-sufficient Funds (NSF)

      Non-sufficient Funds (NSF) this is like a "bounced check." This happens when you try to pay more than is available in your Mobile Money/bank account. Please note; while OroboPay does not charge you for NSF, your bank may. Kindly refer to your Mobile Money/bank for details.

    • Your Mobile Money/bank did not authorize this specific payment.

      This may happen the first time you use the service. Once you authorize your bank, you should be able to transact.

    • Double Payments

      To protect you from accidental double-payments, OroboPay may reject identical payments (same amount to the same customer) made immediately after each other.

  • How can I cancel a payment?

    Payments are processed instantly and are final. Please refer to our refund
    policy if warranted.


  • How secured is my information from scammers?

    Sending and receiving money through OroboPay is extremely safe. We
    are PCI DSS complaint and use SSL encrypted technology across all our
    platforms to ensure your financial and personal details are private and
    secure. OroboPay uses Amazon Web Service (AWS), the leading cloud
    computing providers, which adds an additional layer of data security.

  • Won’t my daily transactions be exposed to other subscribers?

    No! During registration, terms and conditions are accepted by customers,
    which serves as a bind on both parties- to the merchant, it serves as a
    guarantee and assurance that you are safe, to the company, it binds us
    to protect the customer.

  • How safe and secure are the passwords I store in OroboPay?

    All credential information is highly encrypted and remains in a closed
    system which means no one, including our own employees can decrypt
    the password. OroboPay could save a password or delete it, but we can
    never read one.