Refund is liable to pertinent law:

  • OroboPay will not be subject for any damages whatsoever resulting from a wrong transaction.
  • For certain services, OroboPay may refund any convenience charges related with the purchase.
  • OroboPay may pass on any expenses brought about for conducting a refund.
  • All transactions done on OroboPay are conclusive and any solicitations for refunds are liable to audit.

Refunds related with specific transaction might be qualified for various treatment on rounds where legal action is necessary.

Right To Refund

All refunds solicitations are handled professionally and upon review, will be approved and returned to the original source of payment (e.g. Bank card or Service Provider [Mobile Money] account).

However, clients are qualified to demand a refund of their payments based on this arrangement if the services being paid for is not received/conveyed from the service provider. If refund is requested, the client should email OroboPay, or submit your written request to OroboPay at our enlisted office.

Pre-Paid Services

OroboPay keeps itemized logs of all transactions that occur. OroboPay will perform a detailed investigation of all refund requests for prepaid services. In situations where it is conceivable to “return” the services previously paid for we will attempt to handle a return.

Postpaid Services

Although OroboPay does not give refunds for transactions performed through our website, under unusual cases, we will work with the biller to audit your specific case to address any queries raised by you.

Other Rights

Our refund policy entails nothing that will encroach your privileges/rights to challenge the choices of your refund demand by OroboPay through our payment refund/chargeback procedure.

OroboPay is completely agreeable with the policies of every payment brand with which it deals. It ought to be noted, in any case, that by utilising OroboPay you are subject to our terms and conditions.